Le long email que le CEO d'Air India à adressé à tous ses clients ( dont moi ). J'en suis tout rassuré , surtout depuis que les prévol sont faites....
Dear Mr XXXX
Thank you for being an integral part of the Air India family. As a Maharaja Club member, your continued support inspires us to uphold the highest standards of service and care.
At Air India, the safety of our passengers, crew, and aircraft is not just a priority, it is our unwavering commitment and the foundation of every decision we make.
Following the tragic accident of AI171 in June, it is understandable that there is heightened scrutiny, coverage, and concern about air travel. I would therefore like to share the measures we have taken to reinforce our operations.
These include detailed inspections of our fleet of Boeing 787-8 and 787-9 aircraft. Each aircraft underwent inspections under the oversight of India's aviation regulator, the DGCA (Directorate General of Civil Aviation), and we confirm that no issues were found during these inspections. As with some other international airlines, we also inspected the fuel control switch mechanism of Boeing 737 and 787-8 aircraft, likewise with no findings. We continue to work closely with regulators, maintaining full transparency and ensuring that every action we take aligns with the highest standards of safety and care.
The voluntary “Safety Pause” I had communicated in my last email on 19 June, 2025 continues, entailing a temporary reduction in our schedule to accommodate additional pre-flight checks and mitigate the impact of regional airspace closures. We also took the opportunity of additional ground time to accelerate upgrades to improve aircraft reliability and to strengthen how we manage delays and disruptions.
Our regular safety protocols are rigorous and multi-layered, with every aircraft undergoing thorough checks before take-off by trained engineers and pilots. Maintenance is conducted at certified facilities before and between flights. Our pilots, cabin crew, and engineers train regularly at the Air India Training Academy, ensuring full alignment with the latest safety procedures and global best practices and our Integrated Operations Control Centre tracks every flight in real time, monitoring weather, crew, and aircraft performance.
All our processes are backed by a comprehensive Safety Management System aligned with global aviation standards and fully compliant with DGCA and the UN International Civil Aviation Organisation (ICAO) guidelines. Air India, like all major airlines, undergoes annual audits by our regulator, the DGCA, and a bi-annual IATA Operational Safety Audit conducted by an external team of experts. These audits are part of the aviation industry's process of continuous improvement and, as the DGCA stated in a recent communique, Air India’s recent results are “entirely normal” for an airline of our scale and scope.
Additionally, since privatisation, Air India has also proactively commissioned Oliver Wyman / CAVOK to perform a full safety assessment and engaged Boeing to conduct an Operational Efficacy Program. Both aimed at further strengthening and modernising processes and practices. For a detailed overview of our safety systems and processes, click here.
With care and responsibility, we have begun a phased restoration of international operations from August 1, 2025, with full resumption targeted for October 1, 2025. This measured approach ensures we complete every verification thoroughly and resume service with complete confidence.
I acknowledge that there have been some operational challenges over the last few weeks that may have impacted your travel experience. Rest assured, we take this seriously and we are committed to strengthening our internal processes to minimise the inconvenience that such circumstances cause to you. Alongside, our broader efforts to modernise operations continue in full swing, including our retrofit programme which will significantly elevate your in-flight experience.
So, whenever you choose to fly with Air India, know that your trust is valued and your journey safeguarded by our entire Air India family, through rigorous processes, advanced technology, and a deeply embedded culture of safety and care.
Thank you once again for your patronage.
Warm regards,
sign
Campbell Wilson
CEO & MD, Air India
..... et des milliers d'heures de L19 et autre appareil monopilote militaires de l'époque.
) l'anecdote d'une compagnie low-cost du sud-est asiatique, dont le chef-pilote ne possédait que des fausses licences, à l'exception d'un seul titre réel... SFI. 
Pareil, il laissait tous les atterros aux copis...